MANAGERIAL COURAGE AND INTEGRITY
HAVING DIFFICULT CONVERSATIONS WITH EASE

Description: Have you ever delayed giving corrective feedback or speaking with someone because it was easier to be ‘too busy’ or to simply avoid it? In this highly engaging and thought-provoking session you will discover how to communicate more efficiently, accurately, productively, and cohesively, by having difficult conversations with staff members, or coworkers, or anyone, sooner vs. later, that have a powerful impact. This can be a two-part series, for accountability, or stand alone.
Learning Points:
• How to drive performance by acquiring the knowledge and skills
• Ways to build loyalty and trust
• Become aware of the Velvet Hammer key words, phrase, and questions that put people at ease
• Learn 3 proven formulas for effectively sharing important feedback
• How to be planned (not canned) when delivering important feedback
• Applying the “nothing left unsaid” expectation of candid communication
• Understand the spinach principle of inclusion
• Learn how to make critical conversations less intimidating and more motivating!
Benefits:
• Better performance outcomes
• More cohesiveness
• Stronger trust and loyalty
• Proactivity – Less procrastination or avoidance
• Better preparation and less miscommunication, which can cost the firm significantly and compromise staff retention
• Increased confidence and conviction – Less stress!
• The techniques learned will directly align with the core competencies of the firm
• Heightened engagement, performance, and satisfaction
• New empowering, energizing and immediately applicable communication
strategies