Professional development and skill enrichment programs custom designed by Joy Baldridge, CPC, CSP

  • EFFECTIVE COMMUNICATION SKILLS FOR BOTTOM LINE RESULTS –“Can you hear me now?!”  In this dynamic session you will learn how to clearly get your message across and understand what is being communicated to you both verbally and nonverbally.  There is nothing like clear communication to enhance productivity and foster good relationships.
  • LISTENING SKILLS THAT POSITIVELY IMPACT COMMUNICATION – “Listening is a gift that you give to yourself and others.”  In this interactive session you will learn how to be a good listener.  You will take the Listening Quiz to determine how well you listen and the ways you can improve.  Good listeners learn faster, make fewer mistakes, build strong, trusted relationships and are held in high regard.
  • SECRET WEAPON SELLING– Secret Weapon Sales Training contains innovative, tangible, and immediately applicable techniques and strategies, proven to increase productivity and sales revenue. Below you will find ten modules, each approximately 90 minutes in length, that can be customized in various combinations to create a keynote, half-day, full-day session, or two-day boot camp.
  • WIN/WIN NEGOTIATION SKILLS – “Life is a negotiation.  Are you getting your share?”  In this content-rich session you will learn the 10 characteristics of win/win negotiators.  You will discover how to get more of what you want, need and deserve in work and life.  You will also build confidence and reduce any apprehension or fear regarding the negotiation process.
  • POWERFUL PRESENTATION SKILLS THAT GET RESULTS – “Presentation is everything!”  In this hands-on session you will learn how to present with power, confidence and style.  In addition, you will conquer nervousness, organize thoughts and engage your audience more effectively.
  • TARGETING YOUR TIME AND PRIORITIES FOR TANGIBLE RESULTS – “Lose an hour in the morning and you’ll spend the rest of the day looking for it.”  How would you like to gain 5-10 more hours in your week?  In this insightful session you will learn how to handle and recover from interruptions faster and get work and projects done sooner, deal with email more efficiently and set and reach goals in a more timely manner.
  • PEOPLE ARE DIFFERENT MORE THAN THEY ARE DIFFICULT– Do some people just drive you crazy?!  In this interactive session you will learn how to cope with the four core different personality types.  The key is to understand that people are different more than they are difficult.  You will take a unique personality profile that will help you see your world from different points of view.  You will not only discover your personality type, but you will learn three other types and the hot buttons that help you build and maintain positive relationships with them.
  • SUCCESS WITH LESS STRESS – “Got Stress?”  This seminar will help.  In this relaxing session you will learn what causes the stress that you frequently experience and how to alleviate it.  You will leave with a feeling of control over the things that stress you out most.  Ommm
  • MANAGEMENT LEADERSHIP BOTTOM LINE RESULTS – What does it take to be a great manager and leader?  In this insightful session you will learn the 10 most vital traits of exceptional managers and leaders.  You will also learn how to build a productive team that gets things done effectively.
  • COACHING AND MENTORING: THE ROI OF EMPLOYEE ENGAGEMENT – “Everyone needs a coach/mentor.”  In this session you will learn the difference between coaching and mentoring and how to do both effectively.  You will also discover how to find the time to coach and mentor in your busy, hectic day.  A coach/mentor can have an enormous impact on those they help.  It is a rewarding and enlightening role to take.
  • MOTIVATIONAL SKILLS: HOW TO BE SELF-MANAGED AND PROSPER – Igniting the motivation within!  In this energizing session you will learn the 7 keys to effective self-motivation and the ways to inspire those you work with to be highly motivated too.  You will leave with a game-plan to keep you up and going even on the most down and dismal days.
  • WORK/LIFE BALANCE: HOW TO HAVE FUN, MAKE MONEY, AND ENJOY YOUR WORK AND LIFE – How to balance the juggling act of work and life.  In this introspective session you will discover fresh ideas on how to achieve greater balance in your career, home and free time.  You will learn the key components of creating and living a more balanced lifestyle.
  • TEAM BUILDING THAT IMPACTS THE BOTTOM LINE – “There is no ‘i’ in team (but there is a me!)”  In this interactive session you will learn the 4 essential C’s of effective team building.  You will also discover the 16 different roles that you can take on a team and how to make adjustments in the way you work as a team to yield the best results.
  • DIVERSITY AND INCLUSION –Seeing the beauty of diversity and inclusion with new eyes. In this insightful session you will learn how to treat people the way they want to be treated. You will discover how to understand the value of our differences and use those differences to create a higher level of trust and acceptance, as well as stronger and more cohesive teams.
  • EFFICIENT AND EFFECTIVE PROJECT MANAGEMENT – Project Management would be easy if it weren’t for the people, budget and deadlines.  In this practical and hands-on session you will learn concrete ways to run your projects more efficiently and effectively.  You will begin with the premise that everything is a project.  You will learn how to see the big picture while executing the necessary steps and timelines to achieve optimal results.
  • NAVIGATING THE SALE – In sales you can experience the highest highs and the lowest lows all in the same day. But, you can learn to ALWAYS bounce back no matter what.  With Joy’s incomparable energy and enthusiasm, she helps you discover how to break through to higher highs and experience fewer lows, as your sales soar! The secret is the confidence you gain with Joy’s proven sales success formulas, that she created from her experiences as a top producer. This upbeat, sales-savvy presentation is for those who want to take the jump to the next level of excellence.
  • SPEED READING TO IMPACT LEARNING CURVE – How would you like to double your reading speed and get better comprehension and retention?  In this dynamic session you will discover the mechanics of how to read faster by discovering your current reading rate and learning how to accelerate this skill.

READY TO TALK?

To book Joy for your next meeting or event call 877-569-7625 or contact us with any questions you have.

CONTACT JOY

Topic Descriptions and Learning Points

CHANGE MANAGEMENT:  SETTING THE FOUNDATION FOR POSITIVE CHANGE – MAKING THE BEST EVEN BETTER

Discover how the best adapt and cope with change. Be more confident, secure and productive during change. Discover how minor change can have a major impact on future success.  Keep in mind – Nothing changes if nothing changes.  The key is to change before you have to.

Key Learning Points

  1. Leave with an understanding of the Change Chart and an instant perspective change on corporate culture change and the skills to sustain it.
  2. A clearer understanding that to achieve positive change you need vision-skills-incentive-resources-action plan.  Without vision you get confusion, without skills you get anxiety, without incentive you get complacency, without resources you get frustration and without action plan you get mediocrity.
  3. Ways to determine the gaps that need to be filled in for positive change to occur.

MANAGEMENT LEADERSHIP BOTTOM LINE RESULTS

What does it take to  be a great manager and leader?  In this insightful session you will learn the 10 most vital  traits of exceptional managers and leaders.  You will also learn how to build a productive    team that gets things done effectively.

Key Learning Points

  1. Participants will be able to list the 10 most vital traits of an exceptional leader.
  2. Participants will be able to set expectations of their team that brings positive change.
  3. Participants will be able to run highly productive “stand-up” meetings.
  4. Participants will be able to determine the difference between managing, leading and coaching.

TEAM BUILDING THAT IMPACTS THE BOTTOM LINE

“There is no ‘i’ in team (but there is a me!)”  In this interactive session you will learn the 4 essential C’s of effective team building.  You will also discover the 14 different roles that you can take on a team and how to make adjustments in the way you work as a team to yield the best results.

Key Learning Points

  1. Participants will be able to define the key elements of effective teams.
  2. Participants will be able to become aware of the 14 different roles on a team.
  3. Participants will be able to immediately apply the 4 C’s of effective teams.
  4. Participants will be able to set expectations to take your teamwork to new heights.

EFFECTIVE COMMUNICATION SKILLS FOR BOTTOM LINE RESULTS

“Can you hear me now?!”  In this dynamic session you will learn how to clearly get your message across and understand what is being communicated to you both verbally and nonverbally.  There is nothing like clear communication to enhance productivity and foster good relationships.

Key Learning Points

  1. Participants will be able to be clearer when delivering a message one-on-one or to a group.
  2. Participants will be able to become aware of what type of listener they are by taking the Listening Quiz.
  3. Participants will be able to be ask questions that clarify communication.
  4. Participants will be able to avoid the detriments of miscommunication.
  5. Participants will have a new awareness and appreciation for communicating more effectively.

PEOPLE ARE DIFFERENT MORE THAN THEY ARE DIFFICULT

Do some people just drive you crazy?!  In this interactive session you will learn how to cope with the four core different personality types.  The key is to understand that people are different more than they are difficult.  You will take a unique personality profile that will help you see your world from different points of view.  You will not only discover your personality type, but you will learn three other types and the hot buttons that help you build and maintain positive relationships with them. This session can help you work better with your internal staff, customers, suppliers, and anyone else you interact with at work and home!

Key Learning Points

  1. Participants will be able to define “The Platinum Rule” – Treat people the way they want to be treated, and know the difference between “The Platinum” and “The Golden Rule”
  2. Participants will be able to recognize the 4 personality types:  Social, Ego, Factual and Loyal.
  3. Participants will be able to understand and apply the “Hot Buttons” of each personality type Social = Recognition, Ego = Win, Factual = Right, and Loyal = Help
  4. Participants will be able to detect and speak the language of each personality type.

WIN/WIN NEGOTIATION

In it you will discover how to get more of what you want, need and deserve in work and life. This seminar provides specific “how to” information that can immediately be applied to have more win/win outcomes. Everything is a negotiation! This session makes sure you get your share!

Key Learning Points

  1. The 10 characteristics of win/win negotiators.
  2. How to create a “give and get” relationship of mutual respect.
  3. Ways to prepare “back up” options and choices.
  4. How to give yourself room and achieve better outcomes.
  5. You will also build confidence and reduce any apprehension or fear regarding the negotiation process.

MOTIVATIONAL SKILLS: HOW TO BE SELF-MANAGED AND PROSPER

Igniting the motivation within!  In this energizing session you will learn the 7 keys to effective self-motivation and the ways to inspire those you work with to be highly motivated too.  You will leave with a game-plan to keep you up and going even on the most down and dismal days.

Key Learning Points

  1. Participants will be able to define the Ogive Curve of ups and downs in your day.
  2. Participants will be able to self-question to stay on track and use your time productively.
  3. Participants will be able to give self-praise because behavior rewarded gets repeated.
  4. Participants will be able to reclaim 5-10 hours a week by instantly applying the plus, plus, dash and red ruler techniques.

TARGETING YOUR TIME FOR TANGIBLE RESULTS

“Lose an hour in the morning and you’ll spend the rest of the day looking for it.” How would you like to gain  5-10 more hours in your week? In this insightful session you will learn how to handle and recover from interruptions faster and get work and projects done sooner, deal with  email more efficiently and set and reach goals in a more timely manner.

Key Learning Points

  1. How to set the right priorities.
  2. The MAP System of Goal Setting for getting more done in less time with less stress.
  3. Innovative interruption recovery systems.
  4. Zone time to build daily and weekly momentum.

SUCCESS WITH LESS STRESS

“Got Stress?”  This seminar will help.  In this relaxing session you will learn what causes the stress that you frequently experience and how to alleviate it.  You will leave with a feeling of control over the things that stress you out most.  Ommm

Key Learning Points

  1. Participants will be able to define the ABC’s of stress.
  2. Participants will be able to minimize worry, anxiety and fear by taking “Purple Breaks and 4-4 6 time.
  3. Participants will be able to live more in the “House of Glad” than the house of Mad,  Sad or Scared.
  4. Participants will be able to pay their “R.E.N.T. daily – R.E.N.T. stands for Rest,  Exercise, Nutrition and Thoughts.

SECRET WEAPON SELLING – NAVIGATING AND INCREASING SALES

In sales you can experience the highest highs and the lowest lows all in the same day. But, you can learn to ALWAYS bounce back no matter what.  With Joy’s incomparable energy and enthusiasm, she helps you discover how to break through to higher highs and experience fewer lows, as your sales soar! The secret is the confidence you gain with Joy’s proven sales success formulas, that she created from her experiences as a top producer. This upbeat, sales-savvy presentation is for those who want to take the jump to the next level of excellence and revenue.

Key Learning Points

  1. Participants will be able to define “Secret Weapon Selling” to help navigate the sale
  2. Participants will be able to formulate and ask questions that uncover true needs.
  3. Participants will be able to listen for opportunity.
  4. Participants will be able to handle concerns and objections effectively to close more sales without sounding pushy or brash.

THE ART OF INTERNAL AND EXTERNAL NETWORKING FOR PROFESSIONAL RAPPORT BUILDING AND CAREER ADVANCEMENT

With the rapid advancement of globalization, technology and constant change, building relationships to realize business goals is more important now than ever. Joy Baldridge is a master networker who will share her secrets about this critical business skill.

Key Learning Points

  1. How to objectively evaluate your network and determine where to fill in the gaps.
  2. How to begin the networking process by creating your outreach plan.
  3. How to approach people on your target list skillfully and naturally.
  4. How networking can ensure professional and personal success.
  5. Creative ways to maintain relationships and keep your contacts alive.

READY TO TALK?

To book Joy for your next meeting or event call 877-569-7625 or contact us with any questions you have.

CONTACT JOY

Secret Weapon Sales Training

Making the Best, Even Better:
Successful Sales Techniques and Strategies on Prospecting, Navigating the Sale, Positioning to Build Stronger Relationships, Objection Handling, and Closing to Win More Business

This engaging, innovative and informative seminar is for anyone who wants to take their sales skills to the next level of excellence. Joy Baldridge will share her secrets on how to increase sales revenue and have fun doing it. There will be an abundance of tangible takeaways you can immediately apply to directly increase sales. In this session you will learn:

What it Takes to Have Your Best Sales Year Ever

  • Discover the 10 guiding principles for sales success.
  • Learn the “velvet hammer” words, phrases and questions that are natural, persuasive and lead to more activity, prospects, and sales.
  • Understand the core perception of your clients and potential clients.

The Art of Persuasion

  • Discover the 4 distinct buyer types and how to influence their decisions.
  • Uncover hot buttons to close more sales.
  • Utilize better ways to connect with each buyer type by speaking their “language”

Innovative Listening, Strategic Questioning & Closing

  • Discover 5 new ways to seize more sales opportunities.
  • Benchmark your listening skills.
  • Take the Listening Quiz.
  • Innovative Questioning – a strategic sales approach.
  • Discover how to choreograph questions to uncover and align interests, values and variables.
  • Learn new questions that further the likelihood of sales success.
  • Adopt and adapt natural pre-closing and closing questions.
  • Handle objections and close.

Affinity Groups

Joy Baldridge conducts training and keynote presentations, custom-designed for Affinity Groups, such as Women’s Leadership and Diversity

Here is a sampling of some her Affinity Groups topics:

  • Work/Life Balance
  • Women’s Leadership Forum
  • Power Networking for Career Opportunity Enhancement
  • Dealing with Difficult People – People are Different More than they are Difficult
  • Effective Team Building – Making Working Together Work
  • Generation Gap Insights and Solutions – Understanding How to Work with Boomers, Busters, and XYZers
  • Management Leadership Skills
  • Diversity and Inclusion
  • Change Management
  • Stress Management
  • Negotiation Skills
  • Effective Listening
  • Time Priority Management
  • Project Management

Order Your Copy Today!

The purpose of this book is to provide the reader with an abundance of practical and immediately applicable life-changing ideas, inspirational, thought-provoking and entertaining stories and quotes, in an instant. Each chapter is designed to be read and absorbed in approximately 60 seconds. This, in and of itself, is of great benefit to the reader because, who has time to better one’s self today, with work and life moving at the lightning speed of thought?

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